Residential permit application
Received August 12. No action is required from you right now.
View application detailsAccessibility-first public service study
Public services without the maze.
A task-first government experience built for keyboard access, readable content, large targets, reduced-motion preferences and clear status information.
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Service notice
Online permit applications are available. In-person assistance remains available for people who prefer or require it.
01 / Common tasks
Start with what you came here to do.
No rotating hero campaign, buried department chart or mystery navigation. High-frequency tasks appear first.
02 / Status
Tell people where things stand.
Status is presented in words, not color alone, with the next required action immediately beside it.
Document review
One document needs clarification before review can continue.
See requested document03 / Accessibility as design
Beautiful does not have to mean difficult.
This study demonstrates an accessibility-first direction rather than claiming formal conformance. The portfolio-wide Aa control can pause motion, increase text, strengthen focus, switch to a standard cursor and simplify visual effects.
Keyboard-first pathsVisible focus, logical order, skip navigation and native controls.
Motion is optionalReduced-motion preferences are respected and presentation can be simplified.
Information is redundantStatus and instructions do not rely on color, animation or position alone.
04 / Help
Offer another way.
A public-service experience should never assume everyone can complete the same digital path in the same way.
CALLPhone assistance
Example: 555-010-2020 · Mon–Fri, 8:00–5:00
VISITIn-person service
Example service center with accessible entrance and appointment option.
TTYAccessible communication
Space reserved for relay/TTY and language-access information.